Soft Skills...

Technology and Soft Skills Training

Soft Skills/Personal Development Training (non PC related training)

  • Assertiveness
  • Better Communication Skills
  • Effective Email Writing Skills
  • Feedback and Coaching
  • Great Customer Service
  • Handling Difficult People
  • Interviewing Skills
  • Managing Conflict
  • Team Leadership
  • Time Management
  • Train The Trainer
  • Working better together using SDI®
  • Writing Your Curriculum Vitae
  • Running Effective Meetings
  • Minute Taking
  • Report Writing
  • The Effective PA

Hint: Click headings below   for more information...


 

Writing Your Curriculum Vitae

Writing Your Curriculum Vitae

How to create a document that shows your skills and experience then present it effectively, put your profile together.

Interviewing Skills

Interviewing Skills

Preparing and planning for the interview, presenting yourself well, how to avoid interview pitfalls, what not to wear.

Working better together using SDI®

Working better together using SDI®

Increase individual and team awareness, communicate effectively with others, understand causes of conflict in teams.

Train The Trainer

Train The Trainer

How to plan, prepare and evaluate training, understand how people learn, create and deliver a short training session, deal with difficult delegates.

In any organisation it is the people who make the difference. Effective training is the key to developing the right skills and competencies that the organisation needs to survive and grow.

Time Management

Time Management

Explore efficiency and effectiveness, how to use and make the most of the time available, urgent or important, using to do lists, stop procrastinating.

Managing Conflict

Managing Conflict

Why conflict happens, why it may be useful, conflict handling styles, using the WIN / WIN approach, Parent / Adult / Child roles, defusing anger.

Team Leadership

Team Leadership

Team roles, stages in team development, effectiveness in teams, motivation and delegation, harmony and dissent.

Handling Difficult People

Handling Difficult People

Situation or person? Understanding behaviour, the self-fulfilling prophesy, managing emotions, using the right words, avoiding the wrong words.

Great Customer Service

Great Customer Service

Is the customer always right? Understanding customer experiences, managing Moments of Truth, four key behaviours, measuring satisfaction.

Better Communication Skills

Better Communication Skills

Telephone, email and face to face approaches, words that work, listening and questioning, body language, giving difficult messages.

Feedback and Coaching

Feedback and Coaching

Helping people improve, using different approaches, giving positive and negative feedback, the GROW model, factors affecting performance.

Assertiveness

Assertiveness

Passive, aggressive or assertive? confidence and self-esteem, three steps to being assertive, verbal and non-verbal approaches, saying no appropriately.

Effective Email Writing Skills

Effective Email Writing Skills

Three key factors, Plain English approach, getting the tone right, importance of good grammar, avoiding punctuation pitfalls, the FOG index, spelling well.

Running Effective Meetings

Running Effective Meetings

How best to structure your meetings, promote professional participation from all involved and stop timewasting. (1 day)

Minute Taking

Minute Taking

Understanding different types of minutes, what to use when, knowing the relevant information to take down and building your ability and confidence to create a worthwhile set of minutes in good time. (1 day)

Report Writing

Report Writing

How to prepare for, structure and write worthwhile reports, making them easy to navigate and appeal to their readership. (1 day)

The Effective PA

The Effective PA

How to work most effectively with your manager and their team. We will look at promoting professional assertive communication at all levels and how to juggle your extensive workload. (1 day)

Managing the Pressures

Managing the Pressures

Our lives are now faster than ever with more pressure to achieve. This workshop is designed to help participants to better understand, manage and prevent the effects of pressure, allowing them to find and perform at their own optimum level. A demonstration of one or two alternative therapies will be given.

Performance Management

Performance Management

Managing performance of staff is key to achieving your goals as a manager while fostering better working relationships with your staff. Using performance management increases motivation, thereby increasing individual performance. It also helps develop your staff and in turn, helps you develop as a manager.

Introduction to Supervision

Introduction to Supervision

Most people are promoted to supervisory roles with very little, if any, idea of how this role is different from the one they have done before. This workshop provides an insight into team roles and team dynamics and how these factors can be successfully managed to achieve the best results.

Introduction to Management

Introduction to Management

This workshop looks at the essential skills and attitudes that an individual new to management will need to master in order to achieve their objectives with and through the efforts of other people.

Identifying Training Needs

Identifying Training Needs

Identifying training needs is a key part of people management. All too often there is an ad-hoc and ‘training menu’ approach.

In order to be most effective, the process needs to be structured around the key roles and responsibilities of the jobholder both now and in the future, recognising any changes that are in the pipeline, and address the future development potential.

Facilitation Skills for Trainers

Facilitation Skills for Trainers

This course is designed to help those with training responsibility to deliver effective training to meet the needs of the individual, team and organisation.

Coaching Skills

Coaching Skills

The emphasis is on individual responsibility, which often means higher levels of delegation and empowerment. This means that managers and supervisors have a greater role in coaching staff to improve confidence, motivation and effectiveness.

Coping with Redundancy

Coping with Redundancy

Redundancy is hard to come to terms with and it seems to knock people off balance. This workshop explains why this is so and gives participants an opportunity to devise effective approaches to take stock of their lives and move themselves forward in a direction of their choosing.

Creative Thinking and Problem Solving

Creative Thinking and Problem Solving

There is a solution to every problem. However, some are more obvious than others. For those more elusive solutions, a greater degree of innovative and intuitive thinking is needed.

This course is highly participative and involves delegates experimenting with a variety of creative exercises and applying creative thinking to a real problem to find a solution.

This workshop is relevant for anyone who needs to resolve problems in the workplace, especially those who manage, supervise or lead others.

Customer Service

Customer Service

For organisations to survive and thrive, they have to offer something different and unique to their customers. By offering a unique service that exceeds expectations, we may build and maintain long-term customer relationships based on satisfaction, trust and loyalty.

Team Management Skills

Team Management Skills

Much of managing staff is to do with achieving results through the team we are responsible for. This workshop provides an insight into team roles and team dynamics and how these factors can be successfully managed to achieve the best results.

It also gives ideas on how to build a more effective team through leading, influencing, motivating and coaching staff.

Stress Management for Teams

Stress Management for Teams

Our lives are now faster than ever with more pressure to achieve. This workshop is designed to help participants to better understand, manage and prevent the effects of pressure, on their teams while allowing them to find and perform at their own optimum level.

Project Management an Introduction

Project Management an Introduction

Project management has become part of many people’s roles but is complex as it requires many different skills to achieve the required result in the time available.

Presentation Skills: All too often we deliver presentations without thinking through the genuine benefits that this method of passing information to others should bring, let alone concerning ourselves with what the audience want to gain.

Planning and Decision Making

Planning and Decision Making

This workshop looks at where delegates should be focusing their attention, how to plan to meet their objectives and introduces them to a systematic approach to reaching decisions from a number of alternatives.

Negotiation Skills

Negotiation Skills

Most managers spend much of their working time in contact with colleagues and other people over whom they have no authority. In these contacts, progress is made by discussion, argument and agreement. These discussions are, in essence, negotiations.

Managing People through Change

Managing People through Change

Change is always with us but sometimes it seems to knock people off balance. The key to handling people through change is to understand what happens to people during any change. Resistance to change is received as an attack or barrier to be resisted.

Course Info...

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